Booking Policies

• All appointments must be booked at least 24 hours in advance

• A non-refundable deposit of 50% is required to secure your booking

• Appointments are confirmed only after deposit payment is received

• Walk-ins are welcome but subject to availability

• 24+ hours notice: Full refund of deposit minus processing fee

• 12-24 hours notice: 50% deposit refund

• Less than 12 hours: No refund of deposit

• Emergency cancellations will be reviewed case by case

• Rescheduling is allowed once without penalty with 24+ hours notice

• Please arrive 10 minutes early for your appointment

• 15+ minutes late: Appointment may be shortened or rescheduled

• 30+ minutes late: Appointment will be cancelled, deposit forfeited

• Late arrivals may result in additional charges for extended time

• Hair must be freshly washed and completely dry

• No oils, gels, or heavy products in hair

• Hair should be detangled and blow-dried straight

• Failure to prepare hair properly may result in additional charges

• We reserve the right to wash hair if not properly prepared ($25 fee)

• We accept cash, card, Venmo, CashApp, and Zelle

• Full payment is due upon completion of service

• Prices may vary based on hair length, thickness, and complexity

• Additional charges apply for extra-long or thick hair

• Gratuity is appreciated but not required

• Service time varies: 2-8 hours depending on style complexity

• Bring snacks, charger, and entertainment for longer appointments

• Children must be supervised at all times

• Please limit guests to maintain a peaceful environment

• Photos will be taken for portfolio unless you opt out

• Detailed aftercare instructions will be provided

• Touch-ups within 7 days are complimentary for installation issues

• Normal wear and loosening after 7 days incur regular pricing

• We are not responsible for damage due to improper care

• Recommended products will be suggested for maintenance